Guide To Residential Life: Custodial, Maintenance Service And Pest Control

Air Conditioning and Heating

An online work order should be completed to report problems with heat/air conditioning. Facilities Management and Plant Operations personnel will be contacted to examine the problem. Under statute N.J.A.C. 5:10-14 et seq. and N.J.A. C. 5:28-1.12 (m), the University is mandated to provide heat to residents from October 1 to May 1. During the hours of 6 a.m. to 11 p.m., the temperature in the residence must be at least 68 degrees and between the hours of 11 p.m. to 6 a.m., the temperature must be at least 65 degrees.

Tampering with the thermostat and/or HVAC units will result in fines and further disciplinary action. Using the kitchen range to heat the apartment constitutes a fire/safety hazard and is subject to the same fine system as tampering with the thermostat. Additionally, no items are permitted to be placed within one foot of the supplemental electric heating units located under the windows. This includes furniture, bedding and any other material that may ignite. Violations of this standard will result in a first-time warning followed by fines or disciplinary action. Heaters of any kind (e.g. electrical, kerosene, etc.) are strictly prohibited.

In residential room spaces where the temperature is controlled by the residents, the roommates should discuss a preferred temperature. In situations where an agreement cannot be reached among roommates, the Office of Residential Life will set the temperature to 68 degrees. 

Custodial Service

Residents are provided with sanitation service within Housing 2 and 3, five days a week (Monday through Friday), which consists of sanitizing the community bathroom and lightly cleaning the common areas.  During holidays, floors may only be santized four days a week. All residents are responsible for maintaining the cleanliness and sanitation of their bedrooms and the community areas. Suites and apartments are inspected regularly by Residential Life staff members. All trash must be taken to their designated receptacles. Apartments that are found in violation may be sanctioned or assigned a cleaning schedule that will be monitored by the Residential Life staff. Bathrooms, kitchens and common areas within apartments must be cleaned by the residential students assigned to the space.

Damages / Repairs

An electronic work order must be completed to have repairs made to furniture, equipment, etc., in your apartment or suite/room. The person or group responsible for the damage is held accountable for repairs or replacement. Often when a student will be billed for damages, the damaged item will not be replaced immediately or repaired. Examples include: stains on carpets or desks, chips in sinks and tubs, chips/dents in furniture and fixtures, etc. In such cases, the assessed charges are based on the fact that the damages have reduced the life of the item and are applied to the eventual replacement or repair of the item.

Work Orders

Students must complete an online work order request for repairs to furnishings or equipment in apartments, rooms or suites. Students must enter their Stockton email when completing work orders. Typing ‘work order’ into the search box on the Stockton website will access Stockton’s Facilities Management and Plant Operations maintenance request page.

Emergency work orders (e.g., no heat, overflowing toilet, smell of gas) should be called into the Office of Residential Life or, after midnight, to Stockton Police at 609-652-4390. A work order should still be submitted online.

Right of Entry

Authorized University personnel have a master key or access card for residential areas so that the University may enter residences for the following reasons:

  • Emergencies
  • Fire drills
  • Occupancy and probation inspections
  • General repairs
  • Delivery of official Residential Life correspondence
  • Suspected violation of University standards
  • Alleviation of persistent noise

Students shall not place any additional locks on said premises. Housing keys are the property of the State of New Jersey. The University and the Office of Residential Life reserve the right to enter all apartments, suites and rooms with or without the resident’s permission.


Facilities Management and Plant Operations will replace fluorescent light bulbs that are reported via the work order process. Standard light bulbs are available through the work order process.

Pest Control

The University maintains an integrated pest management program. Should you need pest control assistance, please enter an online work order request. Most insect problems result from mishandling of food; maintain cleanliness of rooms and kitchen areas (where applicable). Be certain to keep food wrapped tightly and stored in sealed containers. If your room requires maintenance attention, please contact the A-100 Residential Life Office, Lakeside Office of Residential Life, the Atlantic City Office of Residential Life/Student Affairs Suite, or complete an electronic work order form. For maintenance emergencies after office hours, please contact Campus Police, 609-652-4390.

Recycling / Trash Disposal

No person shall throw, drop, discard, abandon or otherwise place any litter or debris of any nature upon University property other than in a litter receptacle. Whenever any litter is thrown or discarded or allowed to fall from a vehicle or boat in violation of this regulation, the operator or owner, or both, shall be deemed responsible for violating this regulation. Litter is any used or unconsumed substance or waste material which has been discarded, whether made of aluminum, glass, plastic, rubber, paper or any other natural or synthetic material, or any combination thereof.

Each apartment and residence hall floor is responsible for recycling according to regulations mandated by the State and the University. Recycling receptacles are located in each apartment and suite. Students must dispose of recyclables and trash in the appropriate containers in the dumpster areas. Dumpsters are located between Housing 1 and Housing 5, behind each building in Housing 2 and Housing 3. Dumpsters and recycling bins for Housing 4 are located at the north and south ends of the Housing 4 parking lots. Trash rooms for Atlantic City residential students are located at the end of each hallway and trash will be removed on a regular schedule. Temporarily placing recyclables/trash outside your apartment or in the residence hall lounge is not permitted. Students who dispose of trash/recyclables improperly will be fined. Any court in Housing 1, suites in Housing 2/3, or stairways in Housing 4/5, Chris Gaupp or Atlantic City found excessively dirty or trashed will result in residents of the court/suite being assessed a clean-up charge.