Integrated Casino Resort Operations Certificate
Integrated Casino Resort Operations Certificate Program
The Lloyd D. Levenson Institute of Gaming, Hospitality and Tourism (LIGHT) part of the School of Business at Stockton University, with the support and encouragement of industry stakeholders, has developed the Integrated Casino Resort Operations certificate program with the goal of preparing managerial and supervisory employees to take the next step into executive roles at integrated casino resorts. The eight-unit series covers the breadth of integrated casino resort operations from gaming and surveillance to food & beverage and meetings & conventions to give participants a firm foundation in all departments.
This program was really great for me because it meant that my employer sees something in me. It means they are willing to put in the time and money for their employees to help them build their careers. I’ve always considered the casino as one team, and this experience reaffirmed that.
General Manager - KURO
Hard Rock Hotel & Casino Atlantic City
I’m big on leadership. I like to hear other leaders speak and how they operate. This program gave me the opportunity to learn from others and use that knowledge to build my own career.
Assistant Security Manager
Borgata Hotel Casino & Spa
this program serves as validation for the participants’ dedication, fostering confidence as they progress within the organization and undertake greater responsibilities. This certificate program serves as a prime illustration of what can be achieved when industry and higher education work together effectively.
career casino professional and program instructor
Date:
Tuesday, January 14, 2025, 9am – 12pm
Course Description:
This session introduces students to finance and regulation in the hotel and casino industry. Topics will include structure and responsibilities of the finance department, operations, reporting, regulations, and internal controls. Participants will gain insight into the scope of reporting, including DGE, State, and Federal Reporting Requirements, P&Ls, Balance Sheet, and cash flow statements, and understand Finance Operations in a casino environment including the casino cage, credit, collections and the drop and count process.
Faculty:
John Caruso
Date:
Tuesday, January 21, 2025, 9am – 12pm
Course Description:
This course will introduce participants to the different issues and concepts of casino management. Topics of discussion will include a brief history of casino gaming and how it has evolved, the gaming operations and organization of the casino floor, daily processes of opening, closing and accounting on the casino floor, casino customer and employee relations, and protecting the security & integrity of games. Participants will have a thorough understanding of casino layout and design, accounting pertaining to the casino floor win/loss, advantage players, theoretical win and hold percentage, as well as master games reporting, and how casino operations interface with the marketing, security and surveillance departments.
Faculty:
Richard Graham
Date:
Tuesday, January 28, 2025, 9am – 12pm
Course Description:
This three-hour workshop introduces the traditional, physical layout of the casino slot gaming floor, as well as the operational structure of the internet, virtual, online casino gambling experience. The course explains how these business models integrate within the broader Integrated Resort experience.
The course will provide an explanation of design concepts, slot product information,
an explanation of software and hardware technologies and details about reporting mechanisms.
It will also explore the organizational structure, key historical moments, technological
advancements, and the impact of government regulations on both in-person and remote
online casino gambling. Participants will learn about the importance of vendor relations,
management responsibilities, and standard operating procedures (SOPs.) Additionally,
the workshop will address accounting controls and introduce common industry terms,
with a focus on protocols specific to casino slot operations under the guidelines
set by governing regulatory bodies. The variety and operation of slot games are explained,
their algorithms, and the critical role of the Random Number Generator (RNG) in a
slot game’s profitability. Attendees learn how data, based on “win/hold” percentages
in slot games is collected and analyzed through report generation; contributing to
management decisions about slot game placement and availability. This analysis applies
to both physical and online virtual games.
Faculty:
Robert Ambrose
Date:
Tuesday, February 4, 2025, 9am – 12pm
Course Description:
This course will utilize a combination of lecture and interactive educational activities to provide a foundations in security and surveillance operations for integrated casino resorts. Participants will understand the role of security & surveillance, its relationship with other departments and regulatory responsibilities. They will also have an overview of money laundering, human trafficking, card counting & cheating at games, and theft investigations.
Faculty:
Gregory A. Schaaf
Date:
Tuesday, February 11, 2025, 9am – 12pm
Course Description:
This course introduces students to issues and concepts of Human Resources in the gaming industry. Topics will include selecting the right team through behavioral interviewing; employee engagement and how it affects the customer experience; and coaching and investigation of employee issues. Participants will learn how to conduct a successful interview, understand the link between employee and customer satisfaction, and how to determine when it is time to terminate an employment.
Faculty:
Michele Soreth
Date:
Tuesday, February 18, 2024, 9am – 12pm
Course Description:
This 3-hour course introduces students to the intricacies of integrated casino resorts, with a specific focus on hotel management. Topics include room division operations, guest experience, and revenue optimization strategies, and highlight the differences with traditional non-casino properties. Students will gain practical insights into effectively managing hotel operations within the dynamic environment of integrated resorts.
Faculty:
Andrea Marcato
Date:
Tuesday, February 25, 2025, 9am – 12pm
Course Description:
This course introduces participants to the specific task of marketing for the integrated casino resort. Participants will gain an understanding of loyalty programs, database segmentation, the use of promotions and giveaways and related P&L statements. The session will also focus on special events and entertainment, and how the efforts of the marketing department connect with the other operational units.
Faculty:
Alisa L. Elkis
Date:
Tuesday, March 4, 2025, 9am – 12pm
Course Description:
This course will focus on operational issues and concepts in the Food and Beverage division. Topics to be reviewed will include, Front of House, Kitchen Operations, Menu Creation, Bars/Nightclubs, Banquets and Group Catering, and Profit and Loss Statements. Participants will be able to understand key financial indicators of restaurant management such daily staffing breakeven analysis, recipe costing, and covers per labor hour. They will also learn how menus are created for a restaurant, and in the banquet/catering space.
Faculty:
Bill Fritz
Robert Ambrose
John Caruso
Alisa L. Elkis
Bill Fritz
Richard Graham
Andrea Marcato
Gregory A. Schaaf
Michele Soreth
Click the button above or contact LIGHT at (609) 626-3859 or LIGHT@Stockton.edu. LIGHT will reach out to you to confirm the name and contact information of all course
participants.
Please contact LIGHT at (609) 626-3859 or LIGHT@Stockton.edu
Please click the "Enroll Now" button above to be taken to the program registration page. Once you or your employer complete the form and click "Submit Request" you will be taken to the payment page. Click the green button at the top of the page "Complete Payment by Credit Card Now" and follow the guided checkout process to submit your credit card information. Payment can also be made by Electronic Check.
If neither of these payment methods work for you or your employer, please contact LIGHT at (609) 626-3859 or LIGHT@Stockton.edu for an invoice.
We will be pleased to refund your registration fee only if you withdraw at least four (4) business days prior to the start of the course. Please notify us by email (LIGHT@Stockton.edu), of your intent to withdraw. Refunds will be issued within 2-4 weeks based on the original payment method.
Student substitutions are only permitted prior to the start of the workshop series and must be communicated in writing to LIGHT@Stockton.edu before 9am on the morning of the first session.
In cases involving medical emergencies, we will do our best to provide course notes and materials for missed workshops, but will not offer 'make up' sessions.
Participants who miss a session, will be notified if the session is offered again in future and invited to participate for a pro rated fee.
Information on inclement weather impacting the operations of the University will always be posted to the University homepage. When in doubt visit www.stockton.edu
From the office of Emergency Management:
Notification of Closure or Delayed Opening:
The University uses a text alert system, email, University social media and the University website to notify students and employees when there is a delay or closure. The expectation should always be that the campuses are operating as normal, unless otherwise indicated.
For severe weather that compromises services or safety while classes are in session an announcement will be made as soon as possible; if overnight, an announcement will be made around 6 a.m. regarding the services to be provided for that day.
Again, unless notified differently, the University will always be operating on a normal schedule.
Unless you've been notified otherwise, or there is a Universitywide delay or closure, please assume that we will be holding the session as regularly scheduled.
If severe weather conditions are anticipated, LIGHT will coordinate with workshop instructors to provide a solution that may include rescheduling the session. If the session is to be rescheduled, participants will be notified by 5pm on the evening prior to the impacted workshop. Please hold the morning of Tuesday, March 11 in your calendar as this is our prefered date for rescheudling should we need it.
Parking in the surface lot adjacent to the John F. Scarpa academic building (Atlantic City campus Map) is included in program tuition. If the lot is full, please park at the Stockton Parking Garage (101 S. Lincoln Place) and notify staff at the building's lobby desk that you will need to have your parking fee waived (please have your license plate number handy to facilitate this process).
If you park anywhere other than the surface lot, and fail to notify staff, you may receive a $50 parking ticket. If this occurs, please contact LIGHT@Stockton.edu so we can facilitate resolution. Please note, we are unable to refund parking fees once they have been paid.
Please visit the Atlantic City campus Parking & Transportation webpage for further information.
Experts interested in contributing courses to this or other LIGHT Certificates programs can contact LIGHT@Stockton.edu for details.
Program Details
Start Date: Tuesday, January 14th, 2025
End Date: Tuesday, March 4th, 2025
Commitment: 3 hours per week for eight consecutive weeks
Program Format: eight 3-hour in-person workshops, Tuesdays 9am to 12pm
Location: Stockton University - Atlantic City campus
Tuition: $899.00 per participant
Discounted tuition available for Stockton Alumni or groups of three or more
